VELSIANotice Based on the Payment Services Act
This is an English translation provided for reference. The Japanese version is the official notice under Japan's Payment Services Act.
Paid Astral Gems ("Paid Gems") sold in "VELSIA: Star Ring Arena" are a prepaid payment instrument (for the issuer's own business) under Japan's Payment Services Act. We provide the following information in accordance with that Act.
| Item | Details |
|---|---|
| Name of the prepaid payment instrument | Astral Gems (AstralGem) (paid) |
| Issuer | BITCOINPAY K.K. |
| Amount available | The number of gems shown on the product you bought, including any purchase bonus (e.g. 330 Paid Gems for the JPY 800 pack). Gems granted free of charge as in-game rewards (Free Gems) are not a prepaid payment instrument |
| Period of use / expiration | None |
| Where they can be used | The store in the App (exchange for cosmetic items, bundles and similar) |
| Complaints and inquiries | BITCOINPAY K.K. Support. Address: Nihonbashi Mizuno Bldg. 7F, 1-11-12 Nihonbashi-Muromachi, Chuo-ku, Tokyo 103-0022, Japan. Phone: Disclosed by email without delay upon request. Email: info@btcpay.jp |
| Checking your balance | The store screens in the App show your Paid Gem and Free Gem balances separately |
| Notes | • Paid Gems cannot be refunded except where required by law. • Free Gems are always spent before Paid Gems. • Balances are stored on your device. Balances lost because a device is lost or reset or the App is deleted cannot be restored. • Gems cannot be transferred or lent to other users or exchanged for cash or other property. |
| Terms of use | The App's Terms of Service apply (https://velsia.bitcessing.com/en/terms) |
| Refunds | If the App is discontinued or another event set out in the law occurs, we will refund unused Paid Gems under Article 20 of the Act. We will announce the refund method and period at that time |